Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number and a tracking link.

Please note that tracking information may take 24–48 hours to update after the package has been dispatched. During this time, the carrier may still be processing the shipment in their system.

If your tracking link does not show any updates immediately after receiving the shipping confirmation, we recommend waiting up to 48 hours for the tracking information to become active.

Can't find your tracking email?

If you have not received your tracking email or cannot locate your tracking number, please contact our support team and include your order number in your message so we can assist you as quickly as possible.

Our customer support team will be happy to help you locate your shipment.

Customer Support Hours:
Monday to Friday: 9:00 to 16:00 GMT

Store Name: Nova Solene
Email: contact@novasolene.com
Phone: +31634230057
Contact Form: Click Here

Address:
Elizabeth Anscombestraat 363
1062 LE Amsterdam
Netherlands

Free Shipping

Enjoy free shipping across the US on every order. Shop your favorite Nova Solène pieces and have them delivered directly to your door without any extra cost.

Easy Returns

We offer smooth returns within 30-days, so you can shop worry-free knowing that if something doesn’t work out, it’s easy to send it back.

Top-notch support

Our friendly customer support team is available to assist you with any questions or concerns, ensuring a smooth shopping experience.

Secure Checkout

Shop with confidence knowing your payment information is protected with top-notch encryption and secure payment methods.